Account & profile
Your profile, username, QR code, phone number, sign-in, Account PIN and deleting your account.
20 articles
Your profile 4
- Edit your profile Change your name, profile photo, cover photo, bio and username, and see what's on your profile page.
- Choose or change your username Pick an @username, change it later, and control whether people can find you by it.
- Share your QR code and scan someone else's Let people start a chat with you by scanning your Zaplog QR code, or scan theirs.
- Your birthday and gender Why Zaplog asks for them, who can see them, and why they can only be set once.
Phone number & sign-in 7
- Sign in to Zaplog Sign in with your mobile number and a code, what happens to your chats, and signing back in after logging out.
- Fill in your verification code automatically How Zaplog fills in the 6-digit code for you on Android and iPhone, and what it can and can't read.
- Too many codes requested (24-hour limit) Why a number can get only a few codes a day, and what to do while new codes are paused.
- Why some numbers can't get a code Why Zaplog sends codes only to mobile numbers with a SIM, and which numbers are refused.
- Sign in on a new phone Move your account to a new phone with a code from your old one, or by SMS if you don't have it any more.
- Change your phone number Move your Zaplog account, chats, groups and settings to a new mobile number.
- Add or change your email address Add a verified email to help recover your account and get security notices.
Account security 5
- Account settings explained Everything in Settings > Account, including your account ID, email, phone number and PIN.
- Protect your account with an Account PIN Set a 6-digit PIN that a new phone must enter before it can take over your account or restore your history.
- Forgot your Account PIN How to change a forgotten PIN on your current phone, or reset it after 7 days.
- Someone is trying to sign in to your account What the sign-in request and security alerts mean, and how to block a sign-in you didn't start.
- Signed out after 30 days without opening Zaplog Why Zaplog signs out devices you haven't opened for 30 days, and how to get back in.
Logging out & deleting 4
- Log out of Zaplog Sign out on this phone without deleting anything, and what happens to the data on the device.
- Delete your Zaplog account How to delete your account, the 30-day grace period, what's removed, and what's kept.
- Cancel your account deletion Changed your mind? Sign in within 30 days and your account comes back as you left it.
- Delete your account without the app Ask Zaplog by email to delete your account if you no longer have the app or the phone.
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