Change your phone number

Changing your number keeps your account. Your profile, chats, groups, ZapRooms and settings all move to the new number.

Before you start

• Make sure the new number can receive a code by SMS, and that it's a mobile number.
• A number that already has a Zaplog account can't be used.
• Getting a new phone and a new number? Change the number first, on your current phone, then sign in on the new phone with the new number.
• You need a fingerprint, face or screen lock set up on the phone. Zaplog asks you to confirm it's you before changing your number.

Change your number

1. Open Settings > Account.
2. Tap Phone number.
3. Read Change your number and tap Next.
4. Tap Verify it's you and confirm with your fingerprint, face or screen lock.
5. Under Enter your numbers, type Your current number and Your new number, both with the country code. Tap the flag to change a country. Zaplog shows Matches this account when the current number is right.
6. On Check your new number, review the change and tap Send code.
7. Enter the 6-digit code sent to the new number by SMS.
8. If your account has a PIN, enter it.

Zaplog shows Number changed. Use the new number the next time you sign in.

What changes for other people

People who saved your old number in their phone will need your new number to call or text you outside Zaplog. Your chats with them carry on in Zaplog as before.

Frequently asked questions

Do I lose my chats?

No. Your account moves to the new number with everything in it.

Zaplog says "This number already has a Zaplog account."

The new number is in use by another account. If it's an old account of yours, delete that account first, then try again once it's gone.