Someone is trying to sign in to your account
What the sign-in request and security alerts mean, and how to block a sign-in you didn't start.
On this page
When someone enters your number on a new phone, your signed-in phone gets a Sign-in request notification and a sheet that says Signing in on a new phone? with a code. If that's you, type the code on the new phone. If it isn't, block it.
Block a sign-in you didn't start
- On the sign-in sheet, tap This wasn't me.
- Tap Block sign-in.
The code stops working right away, and your account stays on your phone. Zaplog shows Sign-in blocked. The other phone sees Declined on your other phone.
Security alerts
| Alert | What it means |
|---|---|
| Sign-in request | A new phone is signing in to your account and is waiting for the code on your phone. |
| Someone is trying to sign in | Your number was used to sign in on another phone, and it's waiting for your PIN. |
| Someone is guessing your PIN | Several wrong PINs were entered for your account on another phone. |
In every case: don't share your PIN or any code Zaplog sends you. Zaplog will never call, text or email you for it.
Frequently asked questions
Someone messaged me asking for a code I received. What should I do?
Don't send it. This is a common scam to take over accounts, even when the message seems to come from a friend whose account was taken. See Scams and fake messages.
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