Why some numbers can't get a code
Why Zaplog sends codes only to mobile numbers with a SIM, and which numbers are refused.
To protect accounts from being created in bulk or taken over, Zaplog only sends verification codes to mobile numbers that have a SIM card or eSIM.
| Works | Doesn't work |
|---|---|
| Mobile numbers with a SIM or eSIM | Internet, app and virtual (VoIP) numbers |
| Landlines and toll-free numbers |
If you enter a number that isn't a mobile number, Zaplog shows Mobile numbers only and This number can't get codes, with the reason:
- is an internet or virtual (VoIP) number
- is a landline
- we couldn't confirm that it's a mobile number with a SIM card
What to do
Tap Use a different number and enter a mobile number. If you're sure your number is a normal mobile number, try again in a little while, and contact support@zaplog.ai if it keeps happening. Include the number and your country.
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