Can't sign in
Fixes for the most common sign-in problems, from codes to PINs to signed-out phones.
| Problem | What to do |
|---|---|
| The code doesn't arrive | See Verification code not arriving. |
| Locked for 24 hours | You've used the day's codes. A code you already received still works. See Too many codes requested. |
| This number can't get codes | Use a mobile number with a SIM. See Why some numbers can't get a code. |
| Check your other phone | Your account is on another phone; get the code there. See Sign in on a new phone. |
| Declined on your other phone | The other phone blocked the sign-in. If that was you by mistake, try again. |
| You don't remember your PIN | See Forgot your Account PIN. |
| Too many wrong tries | Wait for the time shown, then try your PIN again. |
| You changed your number | Sign in with your new number. |
| Signed out after 30 days | Sign in again. See Signed out after 30 days. |
| Your account is scheduled for deletion | Signing in cancels the deletion. See Cancel your account deletion. |
| The web app shows a QR code | The web app is signed in from your phone. See Link a computer. |
| Account suspended | See Warnings, suspensions and restrictions. |
Still stuck? Contact support.
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