Camera backup isn't working

Open Cloud > Camera Uploads to see the backup's status.

Status	What it means	What to do
Camera upload turned off	Backup is off.	Turn it on in the settings.
Waiting for Wi‑Fi	Uploads wait for Wi-Fi.	Connect to Wi-Fi, or turn on Use cell data to back up.
Waiting for a connection	The phone is offline.	Photos go up as soon as it's back online.
Waiting for battery	The battery is low.	Charge the phone, or tap Back up now to go ahead anyway.
Trying again shortly	The last attempt didn't get through.	Wait, or tap Back up now.
Starting soon	The backup is queued.	Tap Back up now if it doesn't start in a moment.
Photo access needed	ZapCloud can't see your gallery.	Grant access in your phone's settings.
Zaplog storage is full	Your storage allowance is used up.	Free up space or upgrade.

Other things to check

Folders to back up: if no albums are selected, nothing is backed up.
Videos: a folder with only videos needs Include videos on.
iPhone Limited Access: ZapCloud can back up only the photos you picked. Tap to choose more, or allow full access.
Battery optimization (Android): some phones stop apps working in the background. See Keep Zaplog working in the background.