Zaplog isn't working properly

Try these, in order:

1. Update Zaplog to the latest version. See Update Zaplog.
2. Restart the app: close it fully and open it again.
3. Restart your phone.
4. Check your connection. See Connection problems.
5. Free up space on your phone. Apps misbehave when the phone is almost full.
6. Clear Zaplog's cache: Settings > Storage and data > Manage storage > Free up space. Your messages aren't touched.
7. On the web, reload the page, or try another browser.

If it keeps happening

Contact support and tell us:

• What you were doing, and what happened.
• Your phone's model, and its Android or iOS version.
• Your Zaplog version, from the bottom of Settings.
• A screenshot or screen recording, if you can.