Restore purchases
Get Pro or a storage plan back after reinstalling, signing in on a new phone, or a delayed purchase.
Pro follows your Zaplog account, so it usually comes back by itself when you sign in. If it doesn't:
- Open Settings > Zaplog Pro.
- Tap Restore.
Zaplog checks your Google Play or App Store purchases and switches Pro on if it finds one.
If nothing is found
No Zaplog Pro purchase was found on this Google account (or Apple Account) means the store account on this phone didn't buy Pro. Check that you're signed in to the same Google or Apple account you used to subscribe.
If you paid directly (Pay Direct), there's nothing to restore: Pro is tied to your Zaplog account. Make sure you're signed in to the right Zaplog account.
Still stuck? Email support@zaplog.ai with Billing in the subject, and include your Zaplog account's phone number.
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